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Noticeboard

CARE QUALITY COMMISSION: The results from our  recent inspection are now available on their website. Our overall rating was GOOD. For more details please go to the CQC Website  then in the 'search box' select Inspections: Doctors/GP's - Three Villages - Stourbridge.

On-line facilities

The Practice is pleased to announce that the on-line facility that allowed patients to book routine appointments with a doctor has now been extended. This now gives patients who have registered with the service the facility to book an appointment and/or view a summary of their medical record (i.e Medications, Allergies and adverse reactions), request access to your detailed coded record (see below) and order repeat prescriptions from a pc/laptop at home or via certain mobile devices. 

Patients interested in using the on-line facility will need to register* as a user with a special web site ('Patient Access'). To do this, it will be necessary to come into the Practice and obtain a registration letter from reception, this will contain a unique access code for the web site together with all the information you will need to access the service. It should only take a few minutes to process this (dependant on how busy the reception staff are at the time), please ask at reception on your next routine visit to the practice. For security reasons, photographic proof of identity will be required at the time, so you should bring suitable documents (Passport / photo driving licence and address confirmation such as recent utility bill / credit card statement, but not a mobile phone bill)

If you wish to find out more, go to www.patient.co.uk/access and read the section 'Help with Patient Access' - 'view our most frequently asked questions'. or ask a member of staff at your next visit to the surgery.

Note that you may still request repeats using the traditional methods (e.g. personal visit with 'slip' from last prescription, by fax etc.) if you prefer.

Clinicial record access

You may now request online access to your clinical record, however there are certain important considerations you need to make about this. Please see the following information leaflet before requesting this facility:

Online records access Information

If, after reading the above leaflet, you wish to proceed , you will need to complete and sign the following request form. You may print it out, complete and sign, then return it to the Practice, or ask at reception for a copy on your next visit and complete it there and then. These cannot be completed on-line as an actual signature is required on the original document. You may be required to supply a proof of identity in the form of a photo-ID (Passport or photo driving licence), even if you supplied such proof when you originally registered for the initial on-line services, so please remember to bring something with you when you return the form.  This is to protect your security, with such an ever-increasing number of cases of on-line fraud and identity theft.

Online records access consent form

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Text messaging (SMS)

Please note that we are now able to send you a variety of text messages to your mobile device, such as appointment reminders , important notices relating to healthcare such as if routine vaccinations / flu or similar are due or possibly information on last minute changes that may affect you. These messages wil ONLY relate to your healthcare as provided by the Practice and your details or mobile numbers will not be passed to third parties. You have the option to opt out of all messages should you wish, but please be aware that this facility is designed to help you by keeping you informed and up to date.

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