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CARE QUALITY COMMISSION: The results from our  recent inspection are now available on their website. Our overall rating was GOOD. For more details please go to the CQC Website  then in the 'search box' select Inspections: Doctors/GP's - Three Villages - Stourbridge.

Evenings, weekends and Bank Holidays: 

outofhours

Out-of-hours services are only for urgent medical problems that cannot wait to be treated until surgery re-opens. If you call the surgery when it is closed, you will now hear a recorded message that will request you to dial the NHS 111 service.

Please dial 111. Calls to the NHS 111 service are free from both landlines and mobiles.

You will be able to speak to an experienced and highly trained operator who will be able to deal with your problem. They will ask for the following details:

  • Your name and contact details
  • The name of the person you are calling about if it is not you
  • The name of this person’s doctor 
  • The reason you are calling 

Please have these details ready when you call.The response to your call may involve advice being given over the telephone, a request for you to attend the Out-of-Hours Centre or, occasionally, when the condition is considered sufficiently severe, the offer of a home visit.

If you have a life-threatening medical emergency you should always call 999

NHS Direct

The NHS 111 service is provided by NHS Direct 

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

Russells Hall hospital

Provides both an Urgent care centre and accident and emergency services.

The Urgent Care Centre offers non-emergency care for walk-in patients who have minor illnesses and injuries that need urgent attention. The Urgent Care Centre is staffed with GPs and nurse practitioners 24 hours a day, 7 days a week.

Some of the conditions treated here include:

  • Minor burns and bites
  • Fever and raised temperatures
  • Sickness and vomiting
  • Irritation and rashes
  • Mild breathing difficulties
  • Cuts and scrapes

The Urgent Care Centre is accessed via the Emergency Department. On arrival, one of their streaming nurses will ask you for your name and reason for attending

Accident and Emergency services are exactly that, and should not be used for problems that can be looked at by your own GP surgery or out of hours via the Urgent care centre as detailed above. Inappropriate use wastes precious clinical time and resources and may put others lives at risk.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website