(Effective from Sunday 3rd September 2017)
*Extended Opening Hours: To accommodate those who find it difficult to get to the practice later in the day, The main Stourbridge Surgery will be open on a Wednesday morning, 07.00am - 07.50am, for GP, Nurse & Health Care Assistant appointments. We shall only be open to those patients who have a pre-booked appointment. No other service will be available
From October 2017, in the Kingswinford, Amblecote and Brierley Hill area, practices are working in partnership to provide additional GP appointments. If you need access to an evening or weekend non-urgent appointment, please call and speak to the receptionist at your registered practice during normal opening hours.
Your appointment may be with another practice in the area and may not be at your registered practice.
All telephone calls and administration is undertaken at the John Corbett Drive surgery.
The core opening hours of the practice remain 8.00am to 6.30pm, with consultation times between 8.30am - 6.00pm at the Main Surgery (Branch consultation times vary) and the out-of-hours service remains in operation outside of these hours. The telephones will be on answerphone during the evenings as usual with details on how to contact the out-of-hours service.
Out-of-hours services are only for urgent medical problems that cannot wait to be treated until surgery re-opens. If you call the surgery when it is closed, you will now hear a recorded message that will request you to dial the NHS 111 service.
Please dial 111. Calls to the NHS 111 service are free from both landlines and mobiles.
You will be able to speak to an experienced and highly trained operator who will be able to deal with your problem. They will ask for the following details:
Please have these details ready when you call.The response to your call may involve advice being given over the telephone, a request for you to attend the Out-of-Hours Centre or, occasionally, when the condition is considered sufficiently severe, the offer of a home visit.
If you have a life-threatening medical emergency you should always call 999
The NHS 111 service is provided by NHS Direct
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.
Provides both an Urgent care centre and accident and emergency services.
The Urgent Care Centre offers non-emergency care for walk-in patients who have minor illnesses and injuries that need urgent attention. The Urgent Care Centre is staffed with GPs and nurse practitioners 24 hours a day, 7 days a week.
Some of the conditions treated here include:
The Urgent Care Centre is accessed via the Emergency Department. On arrival, one of their streaming nurses will ask you for your name and reason for attending
Accident and Emergency services are exactly that, and should not be used for problems that can be looked at by your own GP surgery or out of hours via the Urgent care centre as detailed above. Inappropriate use wastes precious clinical time and resources and may put others lives at risk.
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