Note: Stated days & times are subject to change dependant on availability of staff & clinicians. Please contact the surgery for current information.
This clinic is run by the midwife on Tuesdays & Thursdays. If you become pregnant, you will be given a 'booking appointment' at which the midwife will ask you a few questions and carry out some general health checks.
You will be seen regularly throughout your pregnancy either at the practice or at the local hospital, or both.
These are normally carried out by the practice nurses. Please telephone the surgery appointment line to make a convenient appointment. If you have any problems or queries about cervical smears please contact the practice nurse.
This is a surgery check on baby and child development, and problem spotting. All new babies are invited for regular check-ups at six to eight weeks old.
This is run by the Nursing Team, who give advice, treatment and monitor your condition. For conditions such as Asthma, Heart Disease/Stroke and Hypertension. Please contact the surgery for further details or to make an appointment.
Procedures such as joint and tennis elbow injections and treatment of warts and other skin problems can often be done in our treatment room, so avoiding the need for hospital referral and the delays involved. Please ask us regarding any moles, lumps or bumps that you are concerned about, as many may be suitable for removal at the surgery. Please discuss this with your doctor who will then arrange for you to be given an appointment.
Some services requested at the practice lie outside the remit of the practice's NHS contract and therefore there is a charge for these services. Non-NHS services include: accident and sickness insurance medical reports, certificates (such as fit notes for first week of work absence); drivers', school and sports medicals, holiday insurance certificates, passport applications, private health insurance claims, private prescriptions and some vaccinations for travel abroad.
If you have a problem with your feet, the doctor may refer you to the podiatrist.
The practice can refer patients for counselling.
Getting the results of a test organised by the practice
All results are checked by the doctors. A comment is then made on your notes.
Please ring in the afternoon (when our phone lines are quietest) and the receptionist will read the doctor’s comment about your test to you.
It is YOUR responsibility to ring us to check the results of your test, as follow up may be needed.
You will only be contacted by us if your results require an urgent action.
Please ensure we have correct contact details for you (especially mobile telephone) in case we do need to contact you.
If you want/need to discuss a test result with a GP we would be happy to do this with you over the phone. Telephone appointments are available either on the day or pre-booked. PLEASE ENSURE THIS IS WITH THE GP WHO ORDERED THE TEST unless there is a good reason why they can’t follow up your problem.
If you prefer a face to face appointment that is fine, but please ensure the result is back before booking.
Length of time before test results come back
Some tests take longer to return to the practice than others Please allow the following time to ensure all of your results are likely to be back:
Blood tests 7 days
X-rays 2 weeks
Ultrasound scans 2 weeks
CT or MRI scans 2 weeks
Heart scans 2 weeks
ECGs (heart traces) 1 week
Urine samples for infection 1 week
Swabs for infections 1 week
Nail clippings for fungal infection 8 weeks
Smear results 8 weeks (the Cervical Smear Screening team will write directly to you about these results)
Getting the results of tests organised by the hospital
Sometimes patients have investigations that have been arranged by hospital consultants. The results from these tests do not automatically get forwarded onto GPs.
If you want to know the result of a test you have had under the care of a consultant you can phone the hospital and ask to speak to your consultant's secretary. They are often able to get permission to forward the results onto the practice so that we can let you know the results. If you give them a couple of days to do this, then ring the practice we can discuss the results with you over the phone.
Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.
It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.
Our surgery is accessible to patients using a wheelchair. We also have parking spaces outside the building which are reserved for patients displaying a disabled sticker.
We offer up-to-date vaccinations in accordance with current guidelines. Please see our practice nurse for details.
NB: Sometimes a patient will experience a reaction to a vaccination or combination of vaccinations. This is fairly common and can happen to anyone. You may get pain, redness or swelling at the vaccination site. Applying an ice-pack and taking paracetamol will bring some relief.
We recommend that you keep your vaccination up to date. Please contact the practice nurse for this service which is free on the NHS.
The practice offers advice and immunisation for travel abroad. Some immunisations are not available on the NHS and we do make a charge for these, including yellow fever vaccination.
Our practice is a nationally recognised Yellow Fever Centre. Please contact the nurse well ahead of your planned trip for the above and advice on malaria prophylaxis if needed.
Dudley Information Directory
The Practice is pleased to announce that the on-line facility that allowed patients to book routine appointments with a doctor has now been extended. This now gives patients who have registered with the service the facility to book an appointment and/or view a summary of their medical record (i.e Medications, Allergies and adverse reactions), request access to your detailed coded record (see below) and order repeat prescriptions from a pc/laptop at home or via certain mobile devices.
Patients interested in using the on-line facility will need to register as a user with a special web site ('Patient Access'). To do this, it will be necessary to come into the Practice and obtain a registration letter from reception, this will contain a unique access code for the web site together with all the information you will need to access the service. It should only take a few minutes to process this (dependant on how busy the reception staff are at the time), please ask at reception on your next routine visit to the practice. For security reasons, photographic proof of identity will be required at the time, so you should bring suitable documents (Passport / photo driving licence and address confirmation such as recent utility bill / credit card statement, but not a mobile phone bill)
If you wish to find out more, go to https://www.patientaccess.com/, there is information on that website to assist you.
Note that you may still request repeats using the traditional methods (e.g. personal visit with 'slip' from last prescription etc.) if you prefer.
Clinicial record access
You may now request online access to your clinical record, however there are certain important considerations you need to make about this. Please see the following information leaflet before requesting this facility:
Online records access Information
If, after reading the above leaflet, you wish to proceed , you will need to complete and sign the following request form. You may print it out, complete and sign, then return it to the Practice, or ask at reception for a copy on your next visit and complete it there and then. These cannot be completed on-line as an actual signature is required on the original document. You may be required to supply a proof of identity in the form of a photo-ID (Passport or photo driving licence), even if you supplied such proof when you originally registered for the initial on-line services, so please remember to bring something with you when you return the form. This is to protect your security, with such an ever-increasing number of cases of on-line fraud and identity theft.
Online records access consent form
Please note that we are now able to send you a variety of text messages to your mobile device, such as appointment reminders , important notices relating to healthcare such as if routine vaccinations / flu or similar are due or possibly information on last minute changes that may affect you. These messages wil ONLY relate to your healthcare as provided by the Practice and your details or mobile numbers will not be passed to third parties. You have the option to opt out of all messages should you wish, but please be aware that this facility is designed to help you by keeping you informed and up to date.
Your data matters
Patient Participation Group (PPG)
Our PPG are a group of volunteers who meet up with the Practice Manager on a regular basis to discuss how improvements can be made in terms of what services we offer to our patients.
During the meetings, the PPG and Practice Manager discuss current events within the practice and also provide feedback to current services from a patients perspective.
Membership of the PPG is welcome to all patients, if you wish to sign up please speak with Reception.
Minutes from previous PPG Meetings
3 Villages PPG Meeting - 23/01/2019
3 Villages PPG Meeting - 27/03/2019
Copyright 2006 - 2019 My Surgery Website | Privacy & Usage | Edit | Staff Home | Site Map | Accessibility | Site T&C's | Service T&C's