Comments & Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager and she will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.
You also have the right to approach Dudley Clinical Commissioning Group (CCG) if you feel you cannot raise your complaint with us. You can write to:
- The Complaints Manager
Brierley Hill Health and Social Care Centre
- or telephone 01384 322777
There is also the Patient Advice and Liaison Service based at Dudley group of hospitals which provides confidential advice and support, helping you to sort out any concerns you may have about the care we provide, guiding you through the different services available from the NHS.
They can be contacted on:
- Freephone: 0800 073 0517 (some mobile telephone providers may charge for this service)
- Fax: 01384 366110
- Email: firstname.lastname@example.org
We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.
UK Ombudsman Services
The Health Service Ombudsman in England
The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.