Repeat prescriptions may be requested by:
NOTE: You should clearly indicate whether you wish to collect the prescription from either Stourbridge or Wollaston surgeries or if you prefer, it can be sent to a pharmacy of your choice. If you do not indicate a preference or you have not nominated a pharmacy to receive Electronic Prescriptions, the prescription will be available for collection from the Stourbridge surgery.
Please allow 48 hours for the doctor to check and sign your prescription, but do provide more time if possible.
Usually repeat prescriptions will be available within the 48 hour period, (but this cannot be guaranteed). Also note that this ONLY applies to repeat medications. Requests for one-off items you have received before ('ACUTE') require the doctor to examine the request and as such may NOT be available within the same timescale.If you wish your prescription to be posted please provide a stamped addressed envelope. If you wish to use a chemist’s services, you must make these arrangements yourself with the chemist of your choice.
PLEASE do not over order medication: prescription requests that are received before the recommended due date will be rejected. The due date is 7 days before your medication is due to run out. If you need medication before this date due to holidays or other unforeseen circumstances please document this clearly on your request form/ EPS.
We do not accept repeat prescription requests by telephone, please ring the POD instead.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
Telephone advice and order line 0845 850 0030
The Electronic Prescription Service commonly referred to as 'EPS' is now available in this practice. This is a facility which gives patients the ability to get prescriptions processed and delivered electronically to a choice of pharmacy close to where they live, work or shop. They no longer have to come to the surgery to collect paper prescriptions. If patients are consulting with a GP, that doctor will be able to send any prescription required directly to the pharmacy if the patient wishes that. However, please note that the Pharmacy STILL requires time to make up the prescription once it has been received by them.
We should point out that although this facility will reduce the amount of paperwork moving between Practice and Pahrmacies and make the whole process more flexible for patients, all prescriptions still need to be authorised by a Doctor and the Pharmacy STILL requires time to make up the prescription once it has been received by them, so you should continue to work on the basis of 48 hours from requesting your repeat prescription and it being ready for collection
One thing you should do soon is to 'nominate' a pharmacy where your electronic prescriptions will be sent by default. Please speak direct to the Pharmacy you intend to use next time you go in. (You will be able to get them sent elsewhere if needed, or you will have the ability to have a printed 'token' which you can take to any pharmacy on occasions if more convenient). The system is designed to give you choice and convenience, not to restrict your options. If you have any questions, please ask you pharmacy or the Practice
A general information sheet (in 'pdf' format) provided by the NHS is available via the link below:
EPS Patient information
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