Everyone must stay at home to help stop the spread of coronavirus.
You should only leave the house for 1 of 4 reasons:
Important - These 4 reasons are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.
There is separate advice about:
Do not leave your home if you have either:
To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.
Use the 111 online coronavirus service to find out what to do.
Only call 111 if you cannot get help online.
Read general information such as:
Clinics & Services
Note: Stated days & times are subject to change dependant on availability of staff & clinicians. Please contact the surgery for current information.
There is further information about countries and vaccinations required on the links below
NHS Health Checks
If you are aged between 40 – 74 you are entitled to a free NHS Health Check every 5 years. The NHS Health Check is designed to reduce the risk of patients developing any long term conditions and provides advice on how to maintain a healthy lifestyle.
We look forward to seeing you in the practice! In the meantime you can check your heart age using this tool:
Check your heart age
NHS Health Checks – 75 years +
If you are aged 75 or over you are entitled to a free NHS Health Check if you haven’t had one in the last year. Similarly to the 40-74 year old check, it is designed to reduce the risks of developing long term conditions and to provide advice on how to maintain a healthy lifestyle. Our staff are also trained to carry out memory assessments and frailty risk assessments.
Contraception and Sexual Health [Inc Covid 19 update]
Comprehensive, confidential advice is available during normal surgery hours. We offer oral contraceptives, injectable contraception, sub-dermal implants and coils. We also offer emergency contraceptive advice. We would recommend you visit your closest sexual health clinic if you require a full sexual health check. Please visit the following website for more information:
In view of the Covid 19 outbreak some restrictions on contraception have been changed.
Your Nexplanon is now valid for 4 years
Your Mirena can be used for 6 years [5 years if used for HRT]
If you are on a Depot injection and need a new injection you will need to contact the practice for a telephone appointment for review
The combined pill and progesterone only pill will be issued without a review, please request normally through patient access
This clinic is run by the midwife on Tuesdays & Thursdays. If you become pregnant, you will be given a 'booking appointment' at which the
midwife will ask you a few questions and carry out some general health checks.
You will be seen regularly throughout your pregnancy either at the practice or at the local hospital, or both.
These are normally carried out by the practice nurses. Please telephone the surgery appointment line to make a convenient appointment. If you have any problems or queries about cervical smears please contact the practice nurse.
Baby 6-8 Week Check/Post-Natal Clinic
All new babies and Mothers are invited for a check-up when baby is six to eight weeks old.
Long Term Condition Management
Our Nursing team have a wide range of skills to help monitor patient long term conditions and will offer health advice in order to reduce further health risks and to enable patients to live the healthiest possible lifestyle. Long term condition reviews are scheduled to take place in the month of patient’s birthdays. This system was introduced to make it simpler for patients to remember when they are due for a check-up. Patients who require blood monitoring as part of their annual check-up should attend the surgery to collect a blood sample request form and have their bloods taken at least one week before their review is booked.
Immunisations For Babies To Pre-School
Baby & Childhood immunisations are carried out by the Practice Nurse, you will be invited by letter from Child Health.
If you cannot bring your child yourself you can give written permission for a relative to do so on your behalf.
Procedures such as joint and tennis elbow injections, treatment of warts and other skin problems can often be done in our treatment room, avoiding the need for hospital referral and the delays involved. Please ask us regarding any moles, lumps or bumps that you are concerned about, as many may be suitable for removal at the surgery. Please discuss this with your doctor who will then arrange for you to be given an appointment.
This Practice signposts to local stop smoking services.
Medical Reports and Non-NHS examinations
Some services requested at the practice lie outside the remit of the practice's NHS contract and therefore there is a charge for these services. Non-NHS services include: accident and sickness insurance medical reports, certificates (such as fit notes for first week of work absence); drivers', school and sports medicals, holiday insurance certificates, passport applications, private health insurance claims, private prescriptions and some vaccinations for travel abroad.
You will be required to complete a private work application form and you may need to make a non-refundable deposit. Please speak to our reception team or secretaries for more information.
Medical Fitness for Work Certificates
When off work due to sickness, an employee can self-certify for up to seven calendar days.
The link below will take you to the Employee statement of sickness form on the GOV.UK website https://www.gov.uk/government/publications/statutory-sick-pay-employees-statement-of-sickness-sc2
If you are ill for more than seven calendar days, certificates are obtained as part of the consultation with your doctor. Any request from an employee/employer for a doctor's certificate covering fewer than eight calendar days will be a private certificate only, for which there will be a charge. If you attend a hospital department and are told not to work, you must get a certificate from the Doctor there.
For on-going sick note requests you can visit the practice and complete a Sick Note Extension Request Form. The doctor may be able to continue your sick note without being reviewed each time depending on your circumstances.
If you have a problem with your feet, the doctor may refer you to the podiatrist.
The practice can refer patients for counselling. Patients are also able to self-refer to Dudley Talking Therapies, please follow the link below for more information:
If your doctor feels it is appropriate to refer you for dietary advice they will arrange for you to see the dietician.
Our Reception Team can book you directly in with our in-house Physiotherapists for an assessment.
PATIENT ACCESS - Best for ordering prescriptions
This gives patients who have registered with Patient Access – the online service the facility to book an appointment, order repeat medications and to view a brief summary of their medical record.
1. E-mail the practice on email@example.com advising that you wish to register for patient online access
2. The practice will e-mail you back with a series of questions asking your full name, DOB, address, email address and telephone number. You will need to reply to the email with all of this information and an attached copy of your ID (easiest way is to take a photograph of your ID and attach it to the email). ID accepted:
3. The practice will verify that your details match those that we hold on record and if they do you will receive two emails:
If you wish to find out more, go to https://www.patientaccess.com/, there is information on that website to assist you.
During the COVID-19 outbreak we will only be providing patients with access to booking appointments and ordering prescriptions.
How to use the Ask NHS App Symptom Checker
Please note this app is only for those aged 16+
3. Enter your postcode and press next
4. Enter your surname, Date of Birth, Gender, Email and create a password
6. Click ‘I Agree’
7. You are now ready to engage with the Virtual Assistant, ‘Olivia’. Click on the ‘Symptom Checker’
8. Once clicking ‘Start’ you will be able to describe your symptoms through a series of questions
9. Once the questions have been asked, Olivia will be able to arrange a call back from our Receptionists, if appropriate. At this point, you will need to enter the number you wish our team to call you back on
10. This will then be added to our Practice Call Back System and a Receptionist will call you back as soon as possible and take the appropriate action.
Dudley Information Directory
This useful online tool allows local residents to see what Health and Social Services are available to them in the surrounding areas. You can navigate yourself round the site for a particular service or you can enter your postcode to find the nearest available services.
Getting the results of a test organised by the practice
Length of time before test results come back
Some tests take longer to return to the practice than others Please allow the following time to ensure all of your results are likely to be back:
Getting the results of tests organised by the hospital
Sometimes patients have investigations that have been arranged by hospital consultants. The results from these tests do not automatically get forwarded onto GPs.
If you want to know the result of a test you have had under the care of a consultant you can phone the hospital and ask to speak to your consultant's secretary.
Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.
It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.
Our surgery is accessible to patients using a wheelchair. We also have parking spaces outside the building which are reserved for patients displaying a disabled sticker.
We can arrange interpretation and translation services for patients who do not speak English and for deaf patients. Please let us know when booking an appointment if you need this service.
Asthma kills - if you are due your annual review but are short of time and do not want to necessarily attend the surgery please complete an Asthma Control Test form (link below) and either email it to the practice or hand it at reception. We will then contact you if a face to face review is needed.
Asthma Control Test Form
Please note - you may also arrange a telephone review if you prefer. This can be done by contacting Reception who will book you in with the Nursing Team for a review over the telephone.
Your data matters
Patient Participation Group (PPG)
Our Patient Participation Group (PPG) is made of up of a group of patients who volunteer to attend meetings at the practice bi-monthly. The idea of the PPG is that the Practice can gain valuable feedback from the patients experiences at the practice and discuss what services are on offer and what services patients would like to see offered in the future.
The practice will relay information to the PPG about any upcoming changes at the practice and ask for feedback.
Any registered patient at Three Villages Medical Practice can join the PPG. Please speak to a member of the reception team if you are interested in joining.
Minutes from previous PPG Meetings
3 Villages PPG Meeting - 23/01/2019
3 Villages PPG Meeting - 27/03/2019
3 Villages PPG Meeting - 24/07/2019
3 Villages PPG Meeting - 29/05/2019
3 Villages PPG Meeting - 25/09/2019
3 Villages PPG Meeting - 27/11/2019
3 Villages PPG Meeting - 22/01/2020
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