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Evenings (from 6.30pm), Weekends and Bank Holidays: 

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.      

If you have a life-threatening medical emergency you should always call 999

Out-of-hours services are only for urgent medical problems that cannot wait to be treated until surgery re-opens.  

Please dial 111. Calls to the NHS 111 service are free from both landlines and mobiles.

You will be able to speak to an experienced and highly trained operator who will be able to deal with your problem.  They will ask for the following details:

  • Your name and contact details
  • The name of the person you are calling about if it is not you
  • The name of this person’s doctor 
  • The reason you are calling 

Please have these details ready when you call.  The response to your call may involve advice being given over the telephone, a request for you to attend the Out-of-Hours Centre or, occasionally, when the condition is considered sufficiently severe, the offer of a home visit.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Urgent Care Centre

If the practice is closed you can visit the Urgent Care Centre which offers non-emergency care for walk-in patients who have minor illnesses and injuries that need urgent attention. The Urgent Care Centre is staffed with GPs and nurse practitioners 24 hours a day, 7 days a week.

Some of the conditions treated here include:

  • Minor burns and bites
  • Fever and raised temperatures
  • Sickness and vomiting
  • Irritation and rashes
  • Mild breathing difficulties
  • Cuts and scrapes

The Urgent Care Centre is based at Russells Hall Hospital, Pensnett Road, Dudley, DY1 2HQ and is accessed via the Emergency Department.

Accident & Emergency 

Accident and Emergency services should only be used for life threatening emergencies and accidents that cannot be routinely dealt with in general practice.

The closest A&E Department is based at Russells Hall Hospital, Pensnett Road, Dudley, DY1 2HQ

Inappropriate use wastes precious clinical time and resources and may put others’ lives at risk.


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website