Coronavirus (COVID-19) Information For Patients

General Information about Appointments

As per national guidance, Three Villages Medical Practice is triaging all appointments and asking patients not to come into practice unless absolutely necessary. Appointments can be booked online or via telephone.

We would ask all patients to use the Ask NHS app, and use the symptom control checker. This will advise whether you need to seek advice from a GP and will enable you to book an online triage appointment. Triage doctor appointments can also be booked via Patient Access.

Prescriptions can be request via Patient Access.

Please select a nominated pharmacy so that we can send your prescriptions electronically to the pharmacy. Please register for this service by completing our online Register For Electronic Prescribing Form. 

At present Long term condition appointments are to be made via the telephone only. Please phone in the afternoon when our lines are usually a bit quieter.

Our telephone lines are extremely busy due to the increased demand. Please be patient and the practice will deal with your query as soon as they can.

We are not booking future pre bookable appointments at present.

Patients who already have an appointment booked, the surgery will contact you close to the day to ask about the urgency and requirements and if this can be done over the phone

The practice is utilising video consultations for patients with mobile phones. If a doctor feels this is required, a text message will be sent. Please follow instructions on your phone or find out more information on our website under News.

Update on Long Term Conditions and Blood Tests

Where possible these will be done via telephone. We appreciate that diabetic foot checks cannot be done remotely

Routine blood tests are still not available at Dudley Group of Hospitals as social distancing is reducing the capacity to ensure your safety.

Blood tests requested from your GPs are being done but a booked appointment has to be made via phoning 01384 244330 or 01384 365155 opt 3 to make an appointment at Corbett Hospital.

Patients who are being asked to attend for blood tests include:

  • Those on immunosuppressants (rheumatology/ dermatology/ inflammatory bowel medications)
  • Poorly controlled diabetics ( HBa1C  > 75mmol/mol) patients who have not had a blood test done in the past 12 months who are on blood pressures/ diuretic medications or blood thinning agents.

Diabetics need to continue with their blood tests please. Urine ACR are not urgent and can be deferred to October.

Patients are encouraged to buy their own blood pressure machine and weighing scales for home monitoring. The results can be informed over the phone in their telephone review.

If you do not have a blood pressure machine, you are welcome to use the blood pressure machine and weighing scales in reception. No appointment is needed for these.

Childhood Immunisations

Unless a COVID case or suspect/ isolation, these must continue to be done. Dudley does not want a measles epidemic as well as coronavirus

Antenatal Care

Unless a COVID case or suspect/ isolation, these must continue as normal. Please continue to attend all appointments unless a midwife informs you otherwise

Self-Isolation Sick Note

If you need a sick note please follow the link below, the practice is not issuing sick notes for patients in self-isolation.

Website: www.111.nhs.uk/isolation-note

Patients taking immunosuppressive medications: