NHS Diabetes Advice Helpline

What it is and who is it for?

NHS Diabetes Advice is provided by NHS England and NHS Improvement in response to disruption to normal services due to the COVID-19 pandemic and response.

The service is for adults living with diabetes who use insulin to manage their condition and require immediate advice from a team of clinical advisors.

Whether they or a member of their household have caught the virus, or routine care has been disrupted, the helpline can provide clinical advice to help them understand how to effectively manage their diabetes.

How do patients access it?

The helpline is accessible via Diabetes UK’s support line on 0345 123 2399.

It is open Monday to Friday from 09:00-18:00.

What clinical advice will the helpline provide?

NHS diabetes advice supports adults living with either type of diabetes who use insulin to manage their condition, and who require clinical advice on topics such as: Hyperglycaemia, Hypoglycaemia, sick day rules and missed injections.

However, the service is not intended to replace routine care, support paediatric patients or support pregnant patients.

These patients are advised to contact their own doctor or care team.

Who are the clinical advisors?

NHS Diabetes Advice clinical advisors are volunteers. They are all health professionals with expertise in diabetes.

All the advisors providing advice are clinically trained and competent.

Video Consultations now available with your GP!

At Three Villages Medical Practice we are always looking for ways to improve our patient’s access to services. From 16th March 2020 we are now able to do video consultations. Video consultations can be done as an alternative to an appointment at the practice at the GP’s discretion.

If you have booked for a video consultation you can find instructions on how to prepare your device for the appointment below:

How it works

  • Your practice will let you know that they would like you to do a video consultation .
  • Your clinician will then send you a text message with a link to load video consultation.

What you need to do

  • Once you receive the message click on the link.
  • It will then open your internet browser (e.g. Safari, Chrome).
  • It may show you a screen where you need to click “Request permissions” to enable your camera and your microphone.
  • Then you need to click “Join Meeting”.
  • You should then be able to see your GP:

What do I need for it to work?

  • A smartphone, either with working Wifi/3G/4G connection.
  • Your Internet Browser needs to have your phone’s microphone and camera enabled (you can see how to alter this in your phone settings.
  • iPhones running older software that has not been updated (iOS 12 and earlier) will need to download the Whereby app to join the consultation).

To see more a video of how it works and find out more please visit, www.support.accurx.com.