Practice Update - 18th June 2020
- The health and safety of our patients and staff is our absolute priority and we have robust procedures in place to prevent infection and transmission.
- NHS services are still operating both online, over the phone and in some cases in person.
- We are working hard to ensure we can safely increase appointments.
- When attending an appointment it is important that you follow safety measures. There will be lots of useful signage and in some areas one-way systems inside our building so please follow these as they are there to ensure your safety.
- When attending an appointment you will be asked to wear a face covering. All staff will also have to do the same.
- Face coverings must cover the mouth and nose and can be in the form of a mask, scarf or bandanna. Government guidance has a section on face coverings that explains they may reduce infection risks, especially from people displaying no symptoms. Face coverings should not be used by children under the age of 2 or those who may find it difficult to manage them correctly. For example, primary age children unassisted, or those with respiratory conditions. You can make face-coverings at home. The key thing is it should cover the mouth and nose.
- If you’re attending an appointment, you will be expected to:
- Wear a face covering (mask, scarf or bandanna)
- Keep apart 2m and respect social distancing measures in place
- Regularly clean your hands.
Thank you for your co-operation.
PATIENT ACCESS - Best for ordering prescriptions
This gives patients who have registered with Patient Access – the online service the facility to book an appointment, order repeat medications and to view a brief summary of their medical record.
1. E-mail the practice on email@example.com advising that you wish to register for patient online access
2. The practice will e-mail you back with a series of questions asking your full name, DOB, address, email address and telephone number. You will need to reply to the email with all of this information and an attached copy of your ID (easiest way is to take a photograph of your ID and attach it to the email). ID accepted:
- Driving license
- Council tax bill
- Bank statement
3. The practice will verify that your details match those that we hold on record and if they do you will receive two emails:
- email 1 = Username Code
- email 2 = temporary password
If you wish to find out more, go to https://www.patientaccess.com/, there is information on that website to assist you.
During the COVID-19 outbreak we will only be providing patients with access to booking appointments and ordering prescriptions.
ASK NHS APP - Best for booking appointments and checking your symptoms!
How to use the Ask NHS App Symptom Checker
Please note this app is only for those aged 16+
- Download the app on to your Apple or Android Device.
- Once installed, open the app and create an account.
3. Enter your postcode and press next
4. Enter your surname, Date of Birth, Gender, Email and create a password
6. Click ‘I Agree’
7. You are now ready to engage with the Virtual Assistant, ‘Olivia’. Click on the ‘Symptom Checker’
8. Once clicking ‘Start’ you will be able to describe your symptoms through a series of questions
9. Once the questions have been asked, Olivia will be able to arrange a call back from our Receptionists, if appropriate. At this point, you will need to enter the number you wish our team to call you back on
10. This will then be added to our Practice Call Back System and a Receptionist will call you back as soon as possible and take the appropriate action.
Advance Care Planning
What is Advance Care Planning (ACP)?
ACP is a process in which you can think, talk and write about what is important to you, and describe the kind of care you would want if you became unable to make decisions for yourself. It broaches the subject of dying, and how you would like to be looked after at that time.
Why is this important for me and my family?
It may seem difficult to think ahead in this way, but writing an advance care plan makes a clear record of your wishes so that these can be respected and, where possible, carried out by people caring for you in the future.
It will also help you to talk about your plans with the people close to you, and those involved in your care, so that they know what is important to you.
How can I complete an Advance Care Plan?
Please click on the link below to the area on the Dudley Group of Hospitals website which focuses on advance care planning. There is an ACP booklet which you can print off as well as other information
Remember that an ACP is a ‘living’ document, and you can update and change it at any time.
What do I do with it once I have completed it?
Give copies of your completed ACP (and when you update it) to whoever you wish to have a copy. A copy can be held by the surgery [this can be emailed], and we will scan this on to your records.
CORONAVIRUS (COVID-19) INFORMATION FOR PATIENTS
General Information about Appointments
As per National Guidance, Three Villages Medical Practice is triaging all appointments and asking patients not to come into practice unless absolutely necessary. Appointments can be booked ONLINE or via telephone.
We would ask all patients to use the Ask NHS app, and use the symptom control checker. This will advise whether you need to seek advice from a GP and will enable you to book an online triage appointment. Triage doctor appointments can also be booked via PATIENT ONLINE ACCESS.
Prescriptions can be request via PATIENT ACCESS ONLINE.
Please select a nominated pharmacy so that we can send your prescriptions electronically to the pharmacy.
FOR MORE INFORMATION ABOUT SIGNING UP FOR AND USING OUR ONLINE SERVICES VISIT THE 'SERVICES' PAGE OF THIS WEBSITE AND HEAD TO THE 'ONLINE SERVICES' SECTION
At present Long term condition appointments are to be made via the telephone only. Please phone in the afternoon when our lines are usually a bit quieter.
Our telephone lines are extremely busy due to the increased demand. Please be patient and the practice will deal with your query as soon as they can.
We are not booking future pre bookable appointments at present.
Patients who already have an appointment booked, the surgery will contact you close to the day to ask about the urgency and requirements and if this can be done over the phone
The practice is utilising video consultations for patients with mobile phones. If a doctor feels this is required, a text message will be sent. Please follow instructions on your phone or find out more information on our website under News.
Update on Long term Conditions and blood tests
Where possible these will be done via telephone. - We appreciate that diabetic foot checks cannot be done remotely
Patients apart from diabetics do not need repeat bloods if they have had them within 12 months.
Diabetics need to continue with their blood tests please. Urine ACR are not urgent and can be deferred to October.
Patients are encouraged to buy their own blood pressure machine and weighing scales for home monitoring. The results can be informed over the phone in their telephone review.
If you do not have a blood pressure machine, you are welcome to use the blood pressure machine and weighing scales in reception. No appointment is needed for these.
Unless a COVID case or suspect/ isolation, these MUST continue to be done. Dudley does not want a measles epidemic as well as coronavirus
Unless a COVID case or suspect/ isolation, these MUST continue as normal. Please continue to attend all appointments unless a midwife informs you otherwise
Self-Isolation Sick Note
If you need a sick note please follow the link below, the practice is not issuing sick notes for patients in self-isolation.
Patients taking immunosuppressive medications:
Please contact us on 01384 322500 for all departments
Welcome to Three Villages Medical Practice
The doctors and staff at Three Villages Medical Practice in Stourbridge are proud to offer the highest standard of patient-centred healthcare. We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care.
‘A cornerstone of the community working together to provide and develop outstanding, quality care with compassion, respect and trust’
Our surgery, part of the Stourbridge Health and Social Care Centre in Amblecote, was purpose-built in 2008. We are proud of our superb facilities with easy access and spacious corridors and rooms. We have facilities for doctor and nurse consultations, minor surgery, maternity, lung function and ECG services as well as meeting and study rooms.
Enter by the main building entrance where there is a manned wayfinding reception desk. There are lifts and stairs to our part of the building, where we have our own reception area and spacious waiting room. There are internal stairs and a lift within our premises.
In addition to everything you need to know about the practice you will also find a wealth of health-related information on this site.
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(Site updated 25/06/2020)